Questions, answered.
Shipping, returns, picking the right heater and using it safely. Can't find it here? A real person answers every email.
Orders & Shipping
How much does shipping cost?
Standard shipping is free on every order and usually arrives in 7 to 9 days. Need it sooner? Choose Express Priority Shipping at checkout for $5.99 and it usually arrives in 5 to 7 days.
When will my order ship?
Orders are processed within 1 to 2 business days. As soon as yours ships we email you a tracking number. Standard orders go out with FedEx Ground or OnTrac.
How do I track my order?
Use the tracking link in your shipping confirmation email, or enter your order number on our Track Your Order page. If you ordered more than one item, they may ship separately, and each package gets its own tracking number and email.
Where do you ship?
We ship to addresses in the continental United States. We can't ship to Alaska, Hawaii, Puerto Rico or other U.S. territories, or to P.O. boxes and APO/FPO addresses.
Do I pay sales tax at checkout?
No. Our prices already include applicable sales tax, so the price you see is the price you pay. See our Sales Tax Policy for details.
Can I change or cancel my order?
Yes, if it hasn't shipped yet. Email support@portablehomeheaters.com right after you order. Cancellations requested within 24 hours, before shipment, get a full refund. If it has already shipped, please don't refuse the delivery. Let it arrive and we'll help you with a return.
Returns & Replacements
What is your return policy?
You have 30 days from delivery to start a return. For each item you can choose:
- Keep it: keep the item and get a 25% partial refund. Nothing to ship back.
- Return it: send it back with the prepaid FedEx label we email you and get a 75% refund. The 25% covers round-trip shipping and restocking.
- Defective: we ship you a brand-new replacement for free, with no return needed.
Full details are in our Return & Refund Policy.
How do I start a return?
Email support@portablehomeheaters.com with your order number, the email or phone number on the order, 5 photos (3 of the product and 2 of the packaging) and which option you'd like. We review every request within 1 to 2 business days.
What if my item arrives damaged or doesn't work?
Email support@portablehomeheaters.com with the 5 photos and a short description of the problem. We'll send you a brand-new replacement at no cost, and you don't have to send the original back.
When will I get my refund?
Refunds go back to your original payment method within 5 to 7 business days after your return is received and checked. Your bank may take a few extra days to post it.
My return label expired or I lost it. What do I do?
Just reply to the email your label came in and we'll send it again. Labels are good for 30 days from the day we issue them.
Choosing a Heater
What size heater do I need?
Every product page lists the room size each heater is built for. Most 1,500-watt heaters warm a room of about 150 square feet. For a drafty room, a basement or high ceilings, choose a heater rated for a larger space. Not sure? Email us the room and we'll help you pick.
What's the difference between ceramic, infrared and oil-filled heaters?
Ceramic heaters warm the air quickly with a fan, which suits bedrooms and offices. Infrared heaters warm the people and objects in front of them, which suits garages, patios and drafty spaces. Oil-filled radiators heat up slowly and give off steady, silent warmth that lasts. Browse them all on our shop page.
Will it plug into a regular outlet?
Most of our heaters plug into a standard 120V household outlet. A few larger garage and shop heaters need a 240V circuit, and the product page clearly says when that applies.
Using Your Heater
What safety features do your heaters have?
Most of our heaters have tip-over protection, which shuts the heater off if it's knocked over, and overheat protection, which shuts it off if the inside gets too hot. Many also have cool-touch housings. Each product page lists that model's safety features.
Can I use an extension cord or power strip?
No. Plug your heater directly into a wall outlet. Space heaters draw a lot of power, and most extension cords and power strips aren't built for that load.
Where should I put my heater?
Set it on a flat, hard floor with at least 3 feet of clear space around it, away from curtains, bedding, furniture and anything that can burn. Turn it off and unplug it when you leave the room or go to sleep.
Is it normal to smell something the first time I use it?
Yes. A light smell for the first few minutes is normal as factory coatings burn off. Run it in a ventilated room and the smell goes away. If it doesn't, turn it off and email us.
Payment & Account
What payment methods do you accept?
We accept all major credit and debit cards, plus Shop Pay and Apple Pay. Checkout is secure and encrypted.
Do I need an account to order?
No. You can check out as a guest. We'll email your order confirmation and tracking either way.
Is Portable Home Heaters a real company I can reach?
Yes. Real people answer every email, usually within 15 minutes during business hours. Email support@portablehomeheaters.com or visit our Contact page.